Frequently Asked Questions
Everything you need to know about BLUETTI portable power stations and solar solutions.
How long does it take to ship my order?
Orders for in-stock items are typically processed within 1-2 business days. Shipping times vary by location, but most customers receive their power stations within 5-7 business days via ground shipping.
What is the return policy for BLUETTI products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund or exchange.
Can I use BLUETTI power stations while they are charging?
Yes, our units support pass-through charging. You can power your essential devices and appliances while the station is simultaneously being recharged via solar panels, AC outlets, or car ports.
What kind of warranty is provided with the electronics?
BLUETTI provides a comprehensive warranty ranging from 24 to 60 months depending on the specific model. This covers any manufacturing defects or hardware malfunctions under normal use.
Are the portable power stations weather-resistant?
While our units are built for outdoor use, they are not fully waterproof. We recommend keeping them in a dry, ventilated area and using protective covers if they are exposed to humid or dusty environments.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna and Affirm for eligible customers.