Returns & Exchanges

At BLUETTI, we stand behind the quality of our portable power stations and solar solutions with a 30-day money-back guarantee for products purchased directly from our official store. If you are not completely satisfied with your purchase, we offer a streamlined return process to ensure your energy needs are met.

Return Process

• 1.
  Submit a Request

  Contact our customer support team within 30 days of delivery with your order number and proof of purchase to initiate the return authorization.

• 2.
  Receive Return Authorization

  Once your request is approved, we will provide a Return Merchandise Authorization (RMA) number and the appropriate shipping address for our service center.

• 3.
  Pack and Ship

  Securely pack the device in its original packaging including all cables and accessories, clearly marking the RMA number on the outside of the box.

• 4.
  Quality Inspection & Refund

  After our technicians inspect the unit to ensure it is in like-new condition, we will process your refund to the original payment method within 7-10 business days.